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Refund and Billing Policy

Effective date: March 2026

1Payment Model

Levante Platform operates under a prepaid credits (pay-as-you-go) model. This system works as follows:

  • Users purchase credits in advance before using the services.
  • Credits are automatically consumed when using the API.
  • There are no subscriptions or recurring payments; only on-demand credit purchases.
  • Available credit balance can be checked at any time from the user dashboard.

2Refund Policy

No Refunds

All credit purchases are final. Once the transaction is completed, no refund or return requests will be accepted under any circumstances.

By making a credit purchase, the user accepts and acknowledges that:

  • The purchase is final and irreversible.
  • There is no right to a full or partial refund of purchased credits.
  • Credits are not transferable to other users or accounts.

3Credit Validity

Credits Never Expire

Purchased credits remain in the user's account indefinitely. There is no expiration date or time limit for using them.

  • Credits will be available as long as the account remains active.
  • No inactivity fees or non-use penalties will be applied.
  • Users can use their credits whenever they wish without time pressure.

4Pricing Policy

Price Modifications

Levante Platform reserves the right to modify credit prices at any time, subject to the following conditions:

15

15 days advance notice

Any price change will be notified at least 15 days in advance.

Important: Credits already purchased before the price change retain their original value. Price changes only affect future purchases.

5Payment Methods

All payments are processed securely through Stripe, an industry-leading payment platform.

Credit and Debit Cards

Visa, Mastercard, American Express and other major cards.

Other Methods

Subject to regional availability: Apple Pay, Google Pay, bank transfers (SEPA), and more.

All transactions are encrypted and protected by PCI DSS security standards.

6Billing

After each credit purchase, the user will automatically receive:

  • Purchase receipt: Sent by email immediately after the transaction.
  • Transaction history: Available in the user dashboard for consultation at any time.
  • Invoices: Can be requested for tax or accounting needs by contacting support.

Note: To request invoices with specific tax data (company name, tax ID, fiscal address), contact our support team with the required information.

7Payment Disputes

In case of detecting an incorrect or unauthorized charge, the user must:

  1. Contact support immediately within a maximum period of 7 days from the transaction date.
  2. Provide documentation supporting the dispute (bank statements, screenshots, etc.).
  3. Wait for investigation: Our team will review the case within 5-10 business days.

Warning:Fraudulent disputes or chargebacks without justification may result in permanent suspension of the user's account.

8Contact

For any inquiries related to payments, billing, or this refund policy, you can contact us through:

Estimated response time: 24-48 business hours.

Policy Acceptance

By making any credit purchase on Levante Platform, the user declares to have read, understood, and fully accepted this Refund and Billing Policy. Levante Platform reserves the right to modify this policy at any time, notifying registered users via email.